“You just chip away the stone that doesn’t look like David”, is a very famous quote which is used to tell how Michelangelo could see the full figure of David in a marble. In fact few go ahead and say it was so quoted by Michelangelo 🙂 . If you see this clarification from Quote Investigator , it clarifies that there is no evidence of Michelangelo or any other great sculptor making such remark. Also on reading William Wallace’s book on this great artist its very clear that Michelangelo always had a “test & learn” attitude towards art. His 3/5th work is unfinished and he used to do a lot of coarse correction in the process of creation. Not just that , in his young age, Michelangelo dreamed of becoming a poet and in one of his poem he mentions how he disliked painting :). So as mentioned by David Epstein in his book Range , Michelangelo learned who he was in practice and not in theory. He started with an Idea , tested it and abandoned it for something better. Like in any other age , in today’s Digital age its all the more important to be a ‘relentless iterator’.It might be foolish to say ” I will hold on to my dream” if that dream is irrelevant and outdated. So the mantra is to Think , Do , Ship , Test and Repeat.
A furious Arjuna come to his archery teacher and says ” why did you teach this art to someone who is not from the royal family?”. Then starts narrating how he saw this jungle boy Eklavya who was able to hunt an animal only by listening to its sound. On asking where did he learn this ? he took your name Guru Dronacharya. Although the teacher was not able to recollect it now but a few months ago , Eklavya had requested to be a student to Dronacharya but was refused as the royal family teacher was not allowed to teach the common people as the the then state law. Metaphorically it’s said that he made a statue of Dronacharya but he learned observing him from far behind a tree. In today’s Digital Age , anyone can become an Eklavya to learn from the master of the topic they are willing to. I am myself been leaning from experts like Tom Peter on platforms like Twitter for almost a decade now. You are not only to consume the content but can also engage in conversations and get your queries answered by your online Dronacharya. The mythological story ends with Dronacharya asking the right hand thumb of Eklavya as fees for his teaching . This ensuring that Arjuna the royal student remains the only expert in that art . You don’t have to do that . How will you operate your smart phone whiteout thumb ?
It starts from the point of sale but goes beyond. We listen a lot about customer intimacy, customer insights, customer delight and customer experience. All it’s all very good, but what lies at the heart of customer centricity are these three steps:
1. Listen to your customer
2. Really listen to your customer &
3. Listen to your customer like no kidding.
Phone call : Hello Sir. I am sorry sir , but you are no longer a VP at xyz corporations. We can’t offer you free delegate pass.
Says a conference organiser after realising that the guest he had initially invited is no longer owning the old coordinates. I know it’s unfair but then , sorry and Happy New Year 2020.
It’s not about the free pass or a speaker invitation to a conference . At a deeper level it’s about individual identity and it’s dependency on big employer brand . It’s about who you are without the fancy designations ? So it’s high time you build your own personal brand. The Brand You. And if not you then who else will work on and work for your brand? If you are expecting and hoping that someone else will , then again , sorry and Happy New Year 2020.
When it comes to team development, many managers assume that they know where the team member needs development without considering the aspirations and goals of the individual. Having a joint discussion on development plan which encompasses the individual dreams and also aligns with the organisational objectives is the process or right method. What is more important is the willingness and intention to help teams and individuals grow. People will not remember your FB posts of exotic vacations or LinkedIn posts of your rewards . They will always remember you for giving them opportunities to grow. They will never forget a door opener .